ServiceNow AI Governance

Preview

ServiceNow AI Governance, launched in November 2024, is a robust solution embedded in the Now Platform to address the ethical, regulatory, and operational challenges of enterprise AI adoption. It tackles concerns like bias, data privacy, and compliance through tools such as Now Assist Guardian, which monitors AI outputs for hallucinations and sensitive data leaks, and Now Assist Analytics, which provides visibility into AI performance metrics. The platform’s AI Control Tower offers a unified inventory for tracking AI models, ensuring accountability and regulatory adherence, including compliance with GDPR, CCPA, and the EU AI Act. Recent 2025 updates introduced multilingual support and enhanced Workflow Data Fabric, improving data connectivity for global operations. ServiceNow’s proactive and reactive governance approach—featuring automated risk assessments and approval workflows—has helped clients like Mondelez achieve a 76% employee self-service rate. With integrations to Salesforce, NVIDIA, and IBM, it unifies workflows across IT, HR, and legal, reducing silos. The platform’s predictive analytics and real-time monitoring mitigate risks, while its partnership with EY enhances compliance solutions. Serving over 44 enterprise clients spending $1M+ annually, ServiceNow AI Governance is pivotal for organizations scaling AI responsibly, with general availability for key features expected in Q1 2025.