Microsoft apologized to approximately 2.7 million Australian customers on November 6, 2025, over confusing pricing for Microsoft 365 subscriptions related to its Copilot AI assistant. As reported by news.com.au, the apology followed accusations from the Australian Competition and Consumer Commission (ACCC), which deemed the subscription tiers misleading. Microsoft admitted it "fell short" of transparency standards and offered compensation to users who switch to cheaper, non-AI subscription plans.
Microsoft Apologises to Millions of Aussies Over Misleading AI (Copilot) Pricing
