Corporate Autopilot: Neural Networks Take Over Cell Towers and Call Centers

B2B infrastructure automation is entering a phase of complete human exclusion from management processes. On June 22, 2026, the market received two powerful use cases simultaneously: in the telecommunications backend and the customer frontend. In Japan, the operator NTT DOCOMO became the first in the country to deploy the Nokia MantaRay AutoPilot system—an AI platform that autonomously optimizes mobile networks in real time.

Synchronously in Europe, Omilia and valantic announced a strategic partnership to implement agentic voice AI in large contact centers across the DACH and Benelux markets. These events mark a global trend: the Enterprise segment is massively delegating critical business processes to algorithms. Network engineers are giving way to predictive analytics, and support operators to generative voice models. The implementation of such systems (based on Zero Trust and isolated cloud environments) allows companies to radically cut OPEX, mitigate staff shortages, and increase business fault tolerance.

Source: NTT DOCOMO / Omilia