Bank of America announced the launch of "AskGPS," a new internal assistant powered by generative AI, on September 30, 2025. The tool is designed for employees in the Global Payments Solutions (GPS) division, which serves corporate clients. "AskGPS" is a system trained exclusively on thousands of the banks internal documents: regulations, product descriptions, procedures, and policies. This allows employees to instantly receive accurate, source-cited answers to complex client questions, instead of manually searching for information. According to the bank, the implementation of this tool is expected to save thousands of man-hours, significantly speed up client service, and improve the accuracy of responses. This launch is a prime example of using Retrieval-Augmented Generation (RAG) technology to create highly specialized and secure corporate AI solutions.
Bank of America Launches "AskGPS" AI Assistant for Global Payments
