Firstsource Solutions Limited announced a strategic investment in Lyzr.ai, an enterprise AI agent infrastructure platform, on November 4, 2025. This move reflects a fundamental shift in the BPO industry, which Firstsource terms "UnBPO™" — a transition from traditional human-led outsourcing to full process automation driven by autonomous AI agents. The investment will enable Firstsource to leverage the Lyzr.ai platform to build scalable, intelligent solutions for its clients, accelerating their digital transformation.
Firstsource Invests in Lyzr.ai to Develop AI Agent Infrastructure (UnBPO™)
