Genesys and Fujitsu: AI in a 2500-Seat Contact Center

On February 6, 2026, the large-scale implementation of the Genesys Cloud platform at AEON Financial Service was completed. The project, implemented jointly with Fujitsu, covered over 2,500 operator seats.

This is an example of "invisible" AI that actually works. Support agents received AI prompters, and routine requests were fully automated. For Japan's financial sector, known for its conservatism, this is a significant step into the cloud era.

Source: Fujitsu / Genesys