On July 28, 2025, NICE, a global leader in AI-powered Customer Experience, announced a definitive agreement to acquire Cognigy, a conversational and agentic AI company. Valued at approximately $955million (€820million, including a $50M holdback), this deal will integrate NICE’s CXone Mpower platform with Cognigy.AI, advancing an AI‑first CX model, deploying AI agents at scale in over 100 languages, automating routine support and freeing human agents for high‑value tasks. Cognigy’s customers include Mercedes‑Benz, Nestlé, Lufthansa, and projected ARR growth is ~80% in 2026. NICE stock surged ~7.9% post-announcement. The acquisition is expected to close in Q4 2025, pending regulatory approvals, reinforcing NICE’s CCaaS leadership and signalling major industry consolidation/M&A.
NICE Announces Acquisition of Cognigy for ~$955M to Strengthen AI CX Platform
