Routine Under the Knife: Wipro and ServiceNow Scale AI Agents in the Corporate Sector

System integrators continue to dismantle traditional back-offices. On May 29, 2026, Indian IT giant Wipro announced the expansion of its strategic partnership with the ServiceNow platform to deploy Agentic AI technologies into key business processes.

This is a logical continuation of the industrialization trend set recently by Reply (Prebuilt AI Apps release). Corporations no longer need chatbots for text generation; they need autonomous pipelines. The integration of agents by Wipro and ServiceNow is aimed at entirely displacing manual human labor from IT support, HR, procurement, and cybersecurity monitoring. Algorithms are being granted the right to independently route tickets, approve budgets, and close incidents. The scaling of B2B automation is reaching a plateau of productivity, guaranteeing a new wave of technological unemployment among "white-collar" workers.

Source: Wipro / ServiceNow / Reuters