Salesforce Agentforce
Pricing Details
Paid subscription. It will likely be licensed as an add-on to existing Salesforce Service Cloud subscriptions.Features
Pre-built industry AI agents (HR, finance), Task automation in Service Cloud, Salesforce Data Cloud integration, Low-code customization tools, Performs actions on behalf of the userIntegrations
Salesforce Service Cloud, Salesforce Data Cloud, Salesforce Einstein, Slack, TableauPreview
With the launch of Agentforce, Salesforce is taking the next step in the evolution of its enterprise AI, Einstein, moving from general analytical tools to proactive, autonomous executors. The platform solves one of the main challenges of AI adoption in business: development complexity and duration. Agentforce offers a library of pre-built, role-based AI agent templates. For example, an HR Service Agent can be integrated into a company's internal portal, where employees can ask questions about benefits or request time off. The agent, in turn, can not only provide answers based on a knowledge base but also initiate the corresponding process in the HR system. Similarly, a Financial Services Agent can help bank customers check balances or get product advice. The key advantage is its native integration with Salesforce Data Cloud, allowing agents to use current and complete customer and employee data to provide a personalized and contextually-aware experience. The platform also provides low-code tools for customizing agent behavior and logic.